Terms and Conditions

Placing an order with Glow Health and Weight Loss indicates your acceptance of the following Terms and Conditions

 

Medical Disclaimer

Any material provided on this website is for information purposes only and is not intended to replace medical advice or be a treatment for any medical condition. Whilst all reasonable steps have been taken to ensure the accuracy of information provided within this website, Glow Health and Weight Loss cannot itself verify the findings and materials which are produced by third parties and included within this website. We encourage you to consult a healthcare professional if you have any concerns about your health, are starting any health or nutritional related treatment, or for any questions you may have regarding your own or any other party's medical condition.

 

Product Disclaimer

With respect to products sold on the site, Glow Health and Weight Loss makes no representations or warranties, either expressed or implied, of any kind, except as expressly stated herein. In no event shall Glow Health and Weight Loss, its directors, officers, employees and representatives be liable for any direct, indirect, consequential, special, exemplary or other damages related to the product sold.

Glow Health and Weight Loss aims to include in the Product List up-to-date pictures of the goods. At times, the picture of the goods on the Product List may differ from the goods actually supplied to you. Glow Health and Weight Loss does not warrant the accuracy of the information contained in the Product List and recommends that you read the Labels on Goods carefully before consumption.

 

Out of Stocks

Glow Health and Weight Loss will endeavour to ensure that all goods ordered by you are supplied to you. However, please be aware that some items due to circumstances outside of our control may be out of stock. We will make every effort to contact you by email or phone immediately to notify you of the lead time. In this circumstance we will also offer you the option to cancel the order in return for a full refund.

 

Order Changes and Cancellations

As we strive to process orders quickly, there is only a brief period of time during which you may change or cancel an order. All orders are automatically processed on our secure merchant facility and this process incurs irreversible fees. If you wish to cancel an order, a full refund will be issued, minus any transaction and/or other applicable fees incurred by Glow Health and Weight Loss due to the cancellation of your order. If you should make a mistake when ordering, please contact us immediately and if your order has not yet been dispatched we will try to accommodate your request.

 

Members Area

In order to access the practitioner only products provided on this section of the website, you must first be a client of Glow Health and Weight Loss’ clinic in Malvern, Victoria, Australia, who has had an initial one hour consultation with one of our naturopaths in our clinic room. You must then complete the registration by providing certain information as set out on our membership/registration page. 

You agree to ensure that your registration details are true and accurate at all times and you undertake to update your registration details from time to time when they change.

On registration, we will review your application and verify that you are a clinic client then we provide you with a password and Username. On registration you agree to pay for our services as set out on our website and have access to our practitioner only products.

We have the right at any time to suspend your access to this area of the website if you have not had a recent consultation and we need to evaluate your case history and supplementation use and requirements.

We reserve the right to terminate your membership at any time if you breach these terms and conditions.

 

Orders

All prices are in Australian Dollars (AUD) and are inclusive of GST.  Our prices can be accessed from our store pages and we reserve the right to amend our prices at any time.

Packaging and postage is an additional charge, calculated at time of purchase.

When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details.  We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.

We undertake to accept or reject your order within Seven (7) days.  If we have not responded to you within Seven (7) days, your offer is deemed to be rejected.  We are not required to give reasons for rejecting your offer to purchase however the most likely reason for rejecting your offer will be that we do not currently have that product in stock.

Once you have submitted an order, you may not cancel that order even if our acceptance or rejection of your offer is still pending.

Delivery of your ordered product/s will be as set out on our website.  Title in the goods passes to you when we have received payment.  Our terms of payment are set out on the order page.

All risk of loss or damage to the goods passes to you when we despatch the goods.

 

Laws

This Agreement, its Terms and Conditions and the Use of this Site shall be governed by the laws in existence in Australia. You agree that any claim relating to the Site and our service can only be dealt with in a court in the state of Victoria, Australia.

 

Termination

The terms of this Agreement remain effective even if terminated by either party. We reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice, subject to applicable law. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site